WHAT IS YOUR CARPET WARRANTY WORTH?
If you are about to buy carpet because of some warranty you were told about or read on the back of a sample, stop and think about the following before you buy.
Firstly to begin
with warranties have conditions. These conditions are often not explained
to the consumer. For example, lets look at the 10 YEAR WEAR WARRANTY
offered by most carpet makers. The salesperson tells you this carpet
has a 10 year wear warranty. The conditions of this warranty are rarely
mentioned. In this case the conditions often require that you lose 10%
of the fibre, and that if you do in fact have an area of the carpet
that has lost 10% of its face weight, the mill, under the 10 year warranty,
is only obligated to replace that area of the carpet that has lost the
10%. I know of no mill that has had to replace a carpet under this warranty
in the last 20 years.
Another variation on the warranty above is extending it to 20, 25 or even "lifetime" wear warranty. This is usually done by dealers that want to make their product appear of a higher quality than that of their competition. However, their "25 year" product is often found at another dealer under a different name and really only carries a 10 year wear warranty from the mill.
A Second popular warranty is the
STAIN WARRANTY. The newest stain warranty from DuPont for example,
is for 7 years. On the surface this sounds too good to be true. DuPont,
however is the first to tell you No carpet is STAIN PROOF! Also,
this warranty excludes stains from, a)
Non food and non beverage items i.e. your cat pukes on your carpet;
no warranty, b) Certain foods and beverages
that contain strongly coloured natural substantive dyes as found in
mustard or herbal tea; c) Substances that
destroy or change the colour of carpet i.e. bleaches, acne medications,
drain cleaners, and plant food, d) vomit,
urine and faeces.
DuPont further limits the stain warranty by stating that, "there can be some slight loss of stain resistance in high-traffic areas such as stairs (and hallways, in front of doors). The warranty excludes any residual stains that my occur in those areas". DuPont also wants you, the consumer, to only clean the carpet using certain procedures and if unsuccessful in removing the stain, to call a professional cleaner. If the professional cleaner cannot remove the stain and it did not fit into the limits above, then and only then will DuPont consider your claim under their stain warranty. By the way, be sure to have that receipt from that professional carpet cleaner handy because you only have thirty days from the date of the cleaning to contact DuPont.
A Third popular warranty is what
is touted as the "no crush, no mat warranty". If you read
the fine print, what they are really talking about is Textile Retention.
If your carpet has this warranty then it is most likely better constructed
that many other carpets without it. However, like all carpet warranties,
this one too is limited. You must maintain your carpet by having it
professionally cleaned every eighteen to twenty-four months, and stairs
are expressly excluded from this warranty. Furthermore, the twist level
in the fibre is what determines if the texture is damaged enough to
warrant replacement. If just the very top of the fibres are a little
frayed, you will not have a valid claim.
Say you have a valid claim. What can you expect from the fibre producer, or the mill? Most often not much. All of the warranties I have seen have a sliding scale of replacement value. For example, if the carpet is just one year old, you can expect 100% of the cost of a new carpet and labour to be offered to you. If, however, your carpet is two years old, you can only expect 80% of the cost. If your carpet is three years old, the reimbursement is only 60% and so on until after the fifth year, when you can only reclaim 20% of the original value of your carpet.
The Last warranty type is that offered
by the dealer. The dealer's warranty is no better than the integrity
of the dealer's business. The warranty offered by some guy may not be
as good as that from the established dealer who has community or client
identity. The dealer may offer a fabulous warranty that looks too good
to be true. Ask to see the "fine print". You will discover
it is based on the same type of guidelines as those warranties discussed
in the paragraphs above.
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